Refund Policy
Last updated: October 8, 2026
About this page: a plain-English refund policy, not jurisdiction-specific legal advice. Have it reviewed independently before relying on it formally.
Our refund approach
Buying should never feel like a gamble. Here is exactly when refunds apply, for the Free 24-Hour Trial and for the 1 Month, 3 Months, 6 Months, 12 Months plans.
The free trial
The Free 24-Hour Trial is free, so there is nothing to refund. If you could not access it because of an error on our side, contact us and we will fix it.
Paid plans
If you cannot use the service because of a fault on our side, for example your login never arrived or does not work, contact us within 7 days of purchase and we will fix it or refund you.
Quality concerns are reviewed case by case. Since quality depends partly on your connection and device, please work with support first to rule out a setup issue.
Exceptions
- Problems caused only by your own internet connection or device
- Accounts suspended for breaking the Terms of Use, such as sharing a login
- Change of mind after using a large part of the plan
How to ask
Contact us via the contact page with your order details and what went wrong.
Processing
Approved refunds go back to the original payment method; your provider may take several business days.
Related information
See the pricing page and Terms of Use. The date above shows when this policy last changed.